Now Hiring - Home Care Liaison in Mountainside, NJ

For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our to learn more about TheKey.

Position Summary

You will be responsible for building and maintaining referral relationships, acquiring new clients, ensuring overall satisfaction with TheKey services, and coordinating with local teams to ensure the provision of high-quality service. You will be the face of TheKey in the communities as you also serve as an advocate for older adults. Your referral sources will include the Healthcare ecosystem (approx. 60 percent) with contacts such as senior living communities, geriatric care managers, skilled nursing facilities and hospitals. The remainder of your time will be spent with sources in the Legal/Financial world including elder law/estate planning attorneys, wealth advisors, fiduciaries and conservators, corporate bank trustees and long-term care insurance advocates. As you can see, there’s a wide net of referral sources and stakeholders that you will need to interact with daily.

This is a purposeful role, and your activities will help our clients improve service delivery to patients, enhance quality of life and improve outcomes.

You will be responsible for maintaining a book of business that meets and exceeds established revenue and client acquisition targets. Regardless of whether you are stepping into an established market or a start-up territory, your goal will be to continue to re-win relationships / business and pursue new referral accounts.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. More specifically, your essential duties and responsibilities will include:

The ideal candidate

The requirements listed below are representative of the knowledge, skill, and/or ability required. To be a good fit for this opportunity you will have:

Success Factors

To excel in this role you will be passionate about creating awareness about long term care services in the local communities you serve. The ideal candidate for this position has deep emotional intelligence and a personal commitment to always doing the right thing.

It’s important to note that this is a challenging, nuanced sale with a long, consultative cycle. The right professional will view this as an exciting opportunity versus a challenge. Since you aren’t selling a tangible product, you will need to “tell a story” and leverage your proven influencing skills to educate our clients and ensure they understand the full value that our services provide.

In addition to establishing rapport with external referral sources, your success in this role will also rely on your ability to establish strong working partnerships with your internal operations team. So much of this sale is in partnership with the Client Care Team, and other contacts and it requires an entire team approach to execute a sale. You’ll need the ability to navigate through tough conversations with multiple stakeholders, decision makers and family members involved. In a nutshell, you will be the liaison between the referral source, customer and internal team; navigating and driving synergy between each of these key contacts.

You will know you're succeeding if you have hit the following KPIs/goals: activity, leads and revenue / client starts.

The salary band for this role is $70k-$90k - this role also comes with uncapped commission.

Benefits for full time employees

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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